Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the AEOpack website and platform (the “Service”) provided by AEOpack Inc.(“AEOpack,” “we,” “us” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 16 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.

2. The Service

AEOpack helps you measure and improve how AI engines mention, cite and recommend your brand. We may modify, add or discontinue features over time. We provide the Service on a subscription basis according to the plan you select.

3. Subscriptions and billing

Paid plans are billed in advance on a recurring monthly basis until cancelled. Our order process and payments are conducted by our online reseller Paddle.com, which is the Merchant of Record for your purchases. Paddle handles payment processing and remits applicable sales tax and VAT, and Paddle’s buyer terms also apply to your transaction. Prices are stated exclusive of taxes unless otherwise noted, and taxes may be added at checkout based on your location.

4. Free plans and trials

We may offer a free plan or trial. Free tiers are provided “as is,” may have reduced limits, and may be changed or withdrawn at any time. No payment is required to use a free plan.

5. Cancellations and refunds

You may cancel your subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law or expressly stated, payments are non-refundable and we do not provide refunds or credits for partial periods. Refund requests are handled in accordance with Paddle’s buyer terms; contact us and we will assist.

6. Acceptable use

You agree not to, and not to permit others to:

• Use the Service to violate any law or third-party right;
• Reverse engineer, scrape, resell or copy the Service except as permitted;
• Circumvent usage limits, security controls or access another tenant’s data;
• Upload malicious code or interfere with the integrity or performance of the Service;
• Use the Service to harass, defame or deceive, or to submit unlawful content in prompts.

7. Your content

You retain all rights to the brands, prompts, competitors and other content you provide (“Customer Content”). You grant us a limited license to process Customer Content solely to operate and improve the Service for you, including submitting configured prompts to third-party AI engines to produce your results. You are responsible for ensuring you have the rights to submit Customer Content.

8. Intellectual property

The Service, including its software, design and content (excluding Customer Content), is owned by AEOpack Inc. and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. All rights not expressly granted are reserved.

9. Third-party services and AI outputs

The Service relies on third-party AI engines and other providers. Their outputs can be inaccurate, incomplete or change without notice. AEOpack reports and recommendations are provided for informational purposes and do not constitute professional, legal or financial advice. You are responsible for decisions you make based on them.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free or that results will be accurate.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AEOPACK AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will indemnify and hold harmless AEOpack Inc. from claims, losses and expenses arising out of your Customer Content, your use of the Service, or your breach of these Terms, except to the extent caused by our own gross negligence or willful misconduct.

13. Term and termination

These Terms remain in effect while you use the Service. You may stop using and close your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others. Upon termination, your right to use the Service ends; sections that by their nature should survive will survive.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, provide notice. Your continued use of the Service after changes take effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms, except where mandatory local consumer law provides otherwise.

16. Contact

Questions about these Terms? Contact us at legal@aeopack.com. See also our Privacy Policy and Security overview.